Cancellation and Refund Policy

Last updated: 18 October 2026

This policy explains how to cancel a Noborda Plus or Pro subscription and how we handle refund requests. It does not limit any statutory consumer rights.

1. Cancelling a subscription

You can cancel through My Plan and Stripe’s billing portal. Unless we agree or the law requires otherwise, cancellation takes effect at the end of your current paid billing period. You keep paid access until that date and no further monthly renewal should be charged.

Cancelling a subscription does not delete your Noborda account, resumes or application records. You can request deletion separately by emailing support@noborda.com.

2. Cooling-off rights

If you are a UK consumer, you may have a statutory right to cancel an online service contract during the 14-day period after entering it. If you ask us to begin providing paid features immediately and then cancel during that period, we may make a proportionate deduction for services already supplied where the law permits. We will not apply this wording to remove any right the law gives you.

To exercise a cooling-off right, email us before the deadline with a clear statement that you want to cancel. You may use the information listed in section 7 below; no special wording is required.

3. Refunds after the cooling-off period

Monthly subscription charges are normally non-refundable once the relevant billing period has started, except where required by law or where we approve a refund because of a duplicate charge, billing error, material service failure or another fair reason.

Not using the service or forgetting to cancel does not automatically create a refund, but we will consider the circumstances fairly.

4. Failed payments

If a renewal payment fails, Stripe may retry it and ask you to update your payment method. Noborda may provide a short recovery period before pausing new paid generation. Existing resumes and application records remain available. A successful recovery restores the applicable paid access.

5. Plan changes

Plus and Pro changes are managed through Stripe’s billing portal. Stripe shows any immediate charge or credit before you confirm. The new plan and Apply Kit allowance take effect according to the change displayed there and confirmed by Noborda after Stripe’s webhook is processed.

6. How refunds are paid

Approved refunds are normally returned through Stripe to the original payment method. Bank processing times are outside Noborda’s control. We will confirm whether the subscription also ends immediately or remains active until the end of the billing period; a refund by itself should not be assumed to cancel future renewals.

7. How to contact us

Email support@noborda.com with:

• the email address on your Noborda account;
• the plan and charge date;
• whether you want to cancel, request a refund, or report a billing error; and
• a short explanation where relevant.

Do not email full card details, passwords or identity documents unless we specifically request a secure verification step.